Frequently Asked Questions
📒

Frequently Asked Questions

1. Installing Fold & Basic

‣
How are you connecting to my bank account and accessing my banking data?
‣
Are all bank accounts supported? I am unable to connect my bank account.
‣
Can I download Fold as an NRI? If yes, from which regions?
‣
Is Fold going to be free forever?

2. Supported Banks & Data Sources

‣
I can’t see my joint account while discovering bank accounts.
‣
Does Fold only supports Indian banks or any other foreign banks as well?
‣
Fold has plans to add different types of investment tracking? Like Mutual Funds, Fixed Deposits, Recurring Deposits etc.
‣
Does Fold support tracking credit card transactions? Can I connect my credit cards on Fold?
‣
Do Fold support export of financial data from Fold in a Excel, PDF or CSV?
‣
My bank account is not supported by Fold? When will Fold add support for my bank?

3. Features

‣
How do we tag and perform bulk actions on multiple transactions at once?
‣
How do I link more bank accounts, credit cards or investment accounts?
‣
Why are some features missing from Android whereas it's available on iOS and Web and vice versa?
‣
Can I add my family members accounts and track them?
‣
Can I add the Lock to the Fold app and keep it safe from others access?
‣
How can I update my email or mobile linked to my Fold Account?
‣
Do Fold support any integrations with other 3rd party apps like Splitwise etc?
‣
Do Fold support importing existing financial data (CSV, PDF files)?

4. Credit Card Tracking

‣
Are all credit cards supported and tracked on Fold?
‣
How do you fetch my credit card related data and is it secure?
‣
My card is not supported? When will you add support for more cards?
‣
Are there any other known issues, are all transactions supported?

5. Investments Tracking

‣
How do you fetch my investment data and is it secure?
‣
Which investments are supported? Can I track my mutual funds also on Fold?
‣
Are all demat accounts supported? Why isn't my HUF/joint demat account being discovered?
‣
Can I link demat account of my family members to Fold?
‣
Can I see the stocks I bought from brokers like Zerodha/Groww/Dhan/Upstox etc?
‣
When will support for Mutual Funds, PPF/EPF, ULIPs, NPS, ETFs, InvITs, REITs, Bonds/Debentures be available?
‣
How frequently is my investment data updated?
‣
I bought a stock but it is not visible in Fold.
‣
I can't see my investment amount, gain, and loss details.
‣
What is LTP?
‣
Can I also trade or invest using Fold?
‣
I would like to request a new feature. How can I share feedback and submit a feature request?

6. Miscellaneous

‣
Is Fold a free app? Is it going to free forever?
‣
Where can I follow Fold updates & App release notes?
‣
Is there any public roadmap available to check and vote?
‣
Will I need to pay for platform wise or one payment to access my Fold account on all platforms (iOS, Android and Web)?
‣
Any Payment features are planned to directly add in Fold itself? (Ex: UPI, Wallet)?
‣
Can I export all my data from Fold in a Excel, CSV or other formats?
‣
Where do I report bugs & feedback?

7. Privacy & deleting your account

‣
What is my data used for? How long do you store my data?
‣
Can the Account Aggregator view my data? How is my data kept secure?
‣
Can I delete all my data?
‣
Why does my balance/transactions do not match with my bank app?
‣
Why are some of my transactions missing?
‣
Can I delete my Fold account or reset all my data and start fresh again with the same Fold account/number?
‣
Do I lose all my data if I unlink the bank or uninstall/reset the app?

8. Related Pages

🐛Known issues with Banks✨Upcoming Features
🔴
If you encounter any bugs or issues that are not covered here, you can write to us at help@fold.money.