Known issues with Credit Cards

Known issues as of @February 19, 2024

Here are some of the known issues in our current Credit Card tracking feature -

Works best with iOS 17 or Android 10 and up.
EMI transactions are not supported as there are no emails sent for these transactions.
Refund/Reversal transactions are not yet supported.
Multi-cards (two cards sharing the same credit limit & single monthly statement) are not supported; therefore, they cannot be onboarded. We currently support only one (the primary) card, which means we will sync transactions for the primary card only and update the spent amount accordingly.
UPI transactions are only supported for HDFC Bank cards as of now. If your card is a Rupay card, it should work as expected for non-UPI transactions, as long as it’s not an add-on card.
If your credit card provider does not send transaction alert emails or emails containing your statement PDFs, we cannot detect them.
We use transaction alert emails for real-time transaction tracking. The email must not be deleted until the transaction appears in the Fold app.
Transaction emails that are manually forwarded from one account to the target account will not be detected. They must come directly from the bank, or Gmail auto-forwarding needs to be set up.
As of now, only Gmail is supported for real-time transaction tracking. We will be adding support for more email providers in the future.
iOS widget is empty. This is an OS level issue and not something we can fix from our end. Try the following steps to fix the issue:

Check that you are using the latest iOS version.
Check that you are using the latest Fold version.
Quit the Fold app via the app switcher, and then relaunch the app.
As a last resort, Remove the widgets, Reboot the device. Now add the widgets back.

Upcoming features

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If you encounter issues not mentioned above or have feature requests, please reach out to support@fold.money or ping us on Discord.