Fold
Fold
💳

Known issues with Credit Cards

Known issues as of @February 19, 2024

Here are some of the known issues in our current Credit Card tracking feature -

  • Works best with iOS 17 or Android 10 and up.
  • EMI transactions are not supported as there are no emails sent for these transactions.
  • Refund/Reversal transactions are not yet supported.
  • Multi-cards (two cards sharing the same credit limit & single monthly statement) are not supported; therefore, they cannot be onboarded. We currently support only one (the primary) card, which means we will sync transactions for the primary card only and update the spent amount accordingly.
  • UPI transactions are only supported for HDFC Bank cards as of now. If your card is a Rupay card, it should work as expected for non-UPI transactions, as long as it’s not an add-on card.
  • If your credit card provider does not send transaction alert emails or emails containing your statement PDFs, we cannot detect them.
  • We use transaction alert emails for real-time transaction tracking. The email must not be deleted until the transaction appears in the Fold app.
  • Transaction emails that are manually forwarded from one account to the target account will not be detected. They must come directly from the bank, or Gmail auto-forwarding needs to be set up.
  • As of now, only Gmail is supported for real-time transaction tracking. We will be adding support for more email providers in the future.
  • During onboarding, you can add only one credit card at a time. Attempting to add multiple credit cards simultaneously may fail.
  • iOS widget is empty. This is an OS level issue and not something we can fix from our end. Try the following steps to fix the issue:
    • Check that you are using the latest iOS version.
    • Check that you are using the latest Fold version.
    • Quit the Fold app via the app switcher, and then relaunch the app.
    • As a last resort, Remove the widgets, Reboot the device. Now add the widgets back.

Upcoming features

  • Manual forwarding setup.
  • Support for add-ons card.
  • UPI transaction support for Axis, SBI, and ICICI Bank.
  • Support for IDFC, Federal, Kotak credit cards and more variants.

👌🏻
If you encounter issues not mentioned above or have feature requests, please reach out to support@fold.money or ping us on Discord.

Related Pages

📒
Frequently Asked Questions
Download Fold
Download Fold
Known issues with Fold
Known issues with Fold